Return & Refund Policy

At Vital pulse, we want you to be completely happy with your purchase. If for any reason you're not, here's how our returns and refunds work.

1. Delivery Time

Orders are delivered within an estimated 11 to 15 business days within the United States, starting from order confirmation. This timeframe may vary depending on location and external factors such as the carrier or weather conditions.

2. Return Window

You may request a return within 30 calendar days of the delivery date of your order. After this period, we are unable to process returns or refunds.

3. Item Condition

To be eligible for a return, items must meet the following conditions:

• Unused, unwashed, and in the same condition as received.
• Original tags still attached (if applicable).
• In original packaging whenever possible.
• Proof of purchase included (order number or receipt).

Items not eligible for return:

• Final sale or clearance items (marked "final sale").
• Custom-made or personalized products.
• Personal care items, underwear, or swimwear (for hygiene reasons), unless defective.
• Gift cards.

4. How to Request a Return

1. Contact us at [okazashop@outlook.com]  including your order number and the reason for the return.
2. Our team will confirm whether your request is eligible and send you shipping instructions.
3. Pack the item securely and ship it to the address we provide.
4. Once we receive and inspect the item, we'll notify you by email whether your return was approved.

5. Return Shipping Costs

• If the return is due to our error (defective, incorrect, or damaged item), we cover the return shipping cost.
• If the return is due to a change of mind or another reason not attributable to us, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for return packages lost in transit.

6. Refunds

Once your return is approved:

• We will process your refund within 5 to 10 business days.
• The refund will be issued to the original payment method used for the purchase.
• Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

If you haven't received your refund after this period, please contact us and we'll gladly look into it.

7. Exchanges

If you'd like to exchange an item for a different size, color, or model, we recommend requesting a return and placing a new order, as this ensures faster processing and better product availability.

8. Defective or Damaged Items

If your item arrived defective, damaged, or incorrect, contact us within 7 days of delivery with photos of the product and packaging. We'll offer a replacement or full refund, including shipping costs, at no extra charge to you.

9. Contact Us

For any questions about this policy, reach out to us:

• Email: okazashop@outlook.com